Refund & Return Policy
This policy explains when and how you can get a refund for Surf Host. It forms part of our Terms of Service. Surf Host is operated by Garage Tech Ltd.
1. Digital service only
Surf Host is a digital service. We do not sell or ship physical goods, so there is nothing to return and no delivery or return shipping costs.
2. Refund after your first order
You can ask for a full refund within 14 days of your first Surf Host order. You do not need to give a reason.
3. Refund after an automatic renewal
You can ask for a refund of a renewal charge if both of the following are true:
- you ask within 7 days of the renewal charge;
- your server has not been started since the renewal.
4. How to ask for a refund
Write to support@surfhost.tech from the email address linked to your account. Please include the date of the payment and, if you have it, the transaction reference.
When we approve a refund, the server for the refunded period is deleted together with the data stored on it. Download anything you need before you ask for a refund.
5. How and when you are paid
We send approved refunds to the payment method you used for the original payment. The money usually arrives within 5 to 10 business days. The exact time depends on your bank or payment provider.
6. When we do not give a refund
To the extent the law allows, we do not give a refund where:
- the request is made after the periods set out in sections 2 and 3;
- the server has been started since the renewal;
- we ended the Service because you seriously broke our Terms of Service.
7. Service problems
If the Service is unavailable or does not work as described because of a fault on our side, write to support@surfhost.tech. We will try to fix the problem. If we cannot fix it within a reasonable time, we will give you a refund for the affected period.
8. Your legal rights
Nothing in this policy affects the rights you have as a consumer under the law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
9. Payment disputes
If you have a problem with a charge, please contact us first at support@surfhost.tech. We can usually resolve it faster than a dispute opened with a bank.
10. Contact
Garage Tech Ltd
Registered in England and Wales
Registered office: Stoney Works, 8 Stoney Lane, London, England, SE19 3BD
Support: support@surfhost.tech
Legal and privacy requests: legal@surfhost.tech