Terms of Service
These Terms of Service (the "Terms") are a contract between you and Garage Tech Ltd ("we", "us"). They apply to your use of Surf Host (the "Service") and the website https://surfhost.tech (the "Website"). By ordering or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
Surf Host is operated by Garage Tech Ltd, a company registered in England and Wales with its registered office at Stoney Works, 8 Stoney Lane, London, England, SE19 3BD. You can reach us at support@surfhost.tech.
2. Who can use the Service
You must be at least 18 years old to order or use the Service. If you order for a company, you confirm that you have the authority to accept these Terms for it.
3. The Service
Surf Host provides virtual private servers. Each plan includes the resources shown on the Website when you order. We take orders by email at support@surfhost.tech. After your payment is confirmed, we send your server access details to your email address.
4. Your account and server
You are responsible for:
- keeping your account and server access details confidential;
- everything that is stored on or done with your server;
- securing your server, including software updates and access controls;
- keeping your own backups of your data.
5. Ordering and payment
Prices are shown on the Website in euro per month.
To order, write to support@surfhost.tech and tell us which plan you want. We reply with payment instructions. Payments are processed by third-party payment providers. The available methods may include card payments, bank transfers and other methods, and we tell you which are available when you order.
The Service is billed monthly. Before each new period we email you instructions for paying for the next month. Where automatic renewal is available for your payment method and you have turned it on, we charge the renewal price automatically instead. You can cancel at any time before the renewal date by writing to support@surfhost.tech. Your server then remains available until the end of the period you have already paid for.
6. Price changes
We may change our prices. If a change affects your plan, we will tell you by email at least 14 days before your next renewal. The new price applies from the next billing period. A period you have already paid for is not affected.
7. Refunds
You can ask for a full refund within 14 days of your first order. For renewals, you can ask for a refund within 7 days of the renewal charge if your server has not been started since the renewal. The full rules are in our Refund & Return Policy, which forms part of these Terms.
8. Acceptable use
You must not use the Service to:
- break any law that applies to you;
- send spam or other unsolicited bulk messages;
- host or distribute malware, or host phishing pages;
- attack, scan or disrupt networks, systems or other users;
- mine cryptocurrency on shared CPU plans;
- infringe intellectual property rights;
- store or distribute child sexual abuse material or any other illegal content.
We may investigate suspected breaches. Where a breach puts our network or other customers at risk, we may suspend the server immediately and tell you afterwards.
9. Availability
We provide the Service with reasonable skill and care. We do not promise that it will be uninterrupted or free of errors. We may carry out maintenance and will give notice of planned work where we reasonably can.
10. Suspension, termination and your data
You can cancel the Service at any time as described in section 5.
We may suspend or end the Service if you seriously or repeatedly break these Terms, if your payment is reversed or fails, or if the law requires us to. Where it is reasonable, we will warn you first and give you a chance to put things right.
When the Service ends, we delete your server and the data stored on it. Deleted data cannot be recovered. Download anything you need before the Service ends.
11. Intellectual property
The Website, the Surf Host name and logo, and our software and content belong to Garage Tech Ltd or our licensors. You keep all rights in the content you place on your server.
12. Our liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under the law of England and Wales. If you are a consumer, nothing in these Terms affects your statutory rights.
Subject to the paragraph above:
- our total liability to you in connection with the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim;
- we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity;
- we are not liable for losses that were not foreseeable when the contract was made, or that were caused by events outside our reasonable control.
- we are not liable for loss of data stored on your server, because you are responsible for keeping your own backups.
13. Privacy
Our Privacy Policy explains what personal data we collect and how we use it.
14. Changes to these Terms
We may update these Terms. We will publish the new version on the Website and change the date at the top. If a change is significant, we will tell customers by email at least 14 days before it takes effect. If you do not accept the change, you may cancel the Service before it takes effect.
15. Governing law
These Terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction. If you are a consumer living in another part of the United Kingdom or in another country, you may also have the benefit of mandatory consumer protection rules of the place where you live, and you may be able to bring proceedings there.
16. Contact
Garage Tech Ltd
Registered in England and Wales
Registered office: Stoney Works, 8 Stoney Lane, London, England, SE19 3BD
Support: support@surfhost.tech
Legal and privacy requests: legal@surfhost.tech